Customer Sales Support Administrator

Customer Sales Support Administrator

ARE YOU LOOKING FOR A FRESH START IN A NEW JOB?

We are currently resourcing for a Customer Sales Support Administrator to start ASAP for our successful client base around the Leiston area, Suffolk. The salary rate for this role will be £21,000 - £24,000PA, subject to experience. The ideal candidate would have an interest in a sales environment and working within a small dynamic sales team.

The hours in which you will be required to work are 35 hours per week - 09.00hrs - 17.00hrs, Monday to Friday.

Key Duties / Responsibilities:

* Build and maintain strong relations with all customers, providing the highest levels of customer service; with a particular focus on key accounts.
* Act as the first point of contact between customers and the sales team.
* Provide telephone and administrative support to customers and the sales team.
* Among your main daily duties within the team your specific contribution will include:
* Communicating with the Online Sales Managers/Merchandiser on items, orders and availability.
* Processing orders from start to end: processing orders via the vendor tool (Khoo Commerce) and maintaining the inventory across various systems, processing/disputing charges and processing remittances.
* Monitoring and analysing returns.
* Liaising with international colleagues and assisting process integration and improvement.
* Assist where required on troubleshoot, monitor, and resolve order information carried on our clients webpages for our B2B and B2C customers.
* Work closely with the National Account Manager in producing ad hoc reports on sales activity.
* Continually maintain the database and add value by contributing to system performance, where required.
* Awareness of Health and Safety in the area of work.

All roles are required to be flexible and undertake tasks in line with the smooth running of the business.
With this fantastic opportunity as a Customer Sales Support Administrator our client also offers some brilliant perks;

* On site training.
* 33 days holiday.
* A generous Pension Scheme.
* Staff discount of up to 50% on some products.
* Potential for hybrid working after initial induction period.
* On site car parking.
* Promotion opportunities.

DOES THIS SOUND LIKE THE PERFECT ROLE FOR YOU?! APPLY NOW!

This vacancy is being advertised by IRS Recruitment who are operating as a Recruitment Agency.